Terms of service

Customer Skin Reaction Policy

If you experience irritation or an allergic reaction, discontinue use immediately. Contact us at [your email] with your order number, photos of the reaction, and the product used. We will review each situation individually and may request additional information to ensure customer safety and product quality.

Return & Refund Policy

Due to the nature of skincare products, we do not accept returns on opened or used items.
Unopened products may be returned within 14 days of delivery for a refund or store credit.
Shipping costs are non-refundable unless the error is on our part.

Quality Assurance Policy

Our products are handcrafted following strict sanitation and manufacturing standards. Each batch undergoes inspection before shipment. If your item arrives damaged or defective, contact us within 72 hours with photos, and we will gladly replace it.

Liability Limitation (Very Important)

We are not liable for adverse reactions to ingredients that were properly disclosed. By purchasing our products, you assume responsibility for reading ingredient lists and performing a patch test prior to use.